سياسة الخصوصية
This Privacy Policy explains how FILLERQUE (filleruae.shop) collects, uses and protects personal data when you visit the website, send a request or place an order.
What data we collect
- Order details: name, clinic or company name, delivery address, country, phone number and email address that you enter at checkout.
- Requests and messages: data you send through the request form, by email, WhatsApp or Telegram.
- Technical data: IP address, browser type and pages visited, collected automatically by the website and our hosting provider for security and site operation.
How we use the data
- to confirm orders, check availability and send invoices;
- to arrange delivery and provide tracking information;
- to answer your questions and wholesale requests;
- to keep records required for accounting and legal purposes;
- to protect the website against fraud and abuse.
We do not sell personal data and do not use it for third-party advertising.
Who we share data with
Only with the service providers needed to fulfil your order and run the website: courier companies (DHL, FedEx, EMS) for delivery and customs clearance, payment providers for processing invoices, and our hosting and website security providers. They receive only the data needed for their task.
Cookies
The website uses essential cookies to keep your cart and checkout working, to remember your language choice, and to record how you arrived at the site (for example, from a search engine) so we can understand where orders come from. We do not use advertising cookies.
How long we keep data
Order data is kept for as long as needed to fulfil the order and meet accounting obligations. Messages and requests are kept for as long as needed to answer them and maintain our business relationship.
Your rights
You can ask us to access, correct or delete your personal data, or to stop using it for a particular purpose, unless we are required to keep it by law. Send your request to contact@filleruae.shop.
Security
The website uses an encrypted HTTPS connection. Access to order data is limited to staff who process orders.
Changes and contact
We may update this policy; the current version is always published on this page. Questions about privacy: contact@filleruae.shop or other contacts.